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Job Details
Application Support Technician/Full remote (Permanent)
Location: London Country: UK Rate: £25k-£27k DOE
Endeavour Recruitment has an excellent permanent opportunity for an Application Support Technician to join a diverse, growing company. Excellent career opportunity!
Fully remote
Aims of the Application Support Technician
- To ensure our clients position as a market leader by providing product and technical support
- To help maintain our clients position as a market leader by assisting with testing and debugging.
Objectives of the Application Support Technician
- To become knowledgeable in the products to answer queries from clients.
- Ensuring that support requests are followed up in a responsible and timely manner.
- Assisting with deployments and installations in client environments
- Creating workarounds and solutions for issues or requests from clients
- Supporting and managing client reports
- Analysing client data to resolve issues.
- To assist with the creation of documentation of features and fixes
- To run through scheduled testing of the products to ensure they are fit for purpose.
- To test software patches and workarounds to ensure fitness for purpose.
- Using appropriate tools to assist with debugging software.
Duties and Responsibilities
- Receiving, logging, escalating, and chasing outstanding issues in the helpdesk ticketing system in compliance with our service level obligations.
- Installing/upgrading our products for new and current clients.
- Contributing to the development and testing of new products and features
- Using available tools such as Visual Studio, TSQL, Excel, macros, product knowledge or similar, to investigate, debug and provide solutions to client queries and reported issues.
- Assist with creation and maintenance of our online documentation.
- Managing Remote Access connections to enable client support.
- Working with cloud services for hosting products on behalf of our clients.
- Supporting client customised reports in Excel, including using VBA coding and TSQL/SQL to prepare them.
- Maintaining test environments and client databases on network to enable client support.
Please get in touch for further details.
Posted Date: 20 May 2024
Reference: JSM240520AST
Employment Agency: Endeavour Recruitment
Contact: Bernadette Godwin